Janna is a Principal and Co-Founder of Meld Studios. She has over 18 years of experience as a researcher and designer in the US and Australia, starting with her BS in Psychology and her MA in Social Sciences with emphasis on psychology and anthropology. Her work is focused on humanising products and services, defining the strategic plan in leadership roles and positioning of products and services down to the most detailed of interactions within them. Janna has experience leading in-house design teams, design agencies, and engaging with client teams across C-level leadership, IT, marketing, product management and sales. She has had the privilege of leading design work across many industries, designing for both customer experience and organisational experience. Furthermore, she also served as President of the Interaction Design Association (IxDA) Board of Directors, as well as the Co-Chair of the Global Interaction Awards.