11:50am - 1:00pm Talk: Creating Exceptional Services & Experience
Thursday Oct 5 - GAP Space
The way to differentiate your product or service is to ensure you are designing an exceptional end-to-end customer experience. In this competitive landscape, every product and every service has an experience. The question is, are you designing those experiences deliberately or leaving them to chance? In this session, Janna will walk you through the fundamentals of how you can design, develop and deliver exceptional experiences to your customers and enable your organisations to deliver.